1. How to submit a request
Use the official Contact & Support page. Include your name, account email, reference or membership number, offer, payment date, reason, and requested resolution. Do not send complete card or banking credentials.
2. Service requests and appointments
- A request that has not been accepted or paid may usually be withdrawn without a service charge.
- After confirmation, rescheduling or cancellation depends on the service summary, practitioner availability, preparation already completed, and any provider fees.
- If ELYSIANS or the practitioner cannot deliver the confirmed service, the client may be offered rescheduling, reassignment, credit, or refund as appropriate.
- No-show, late arrival, or failure to provide a safe environment may reduce the available session time and does not automatically create a refund right.
3. Reiki programs and independent subjects
- Stopping attendance does not by itself cancel an enrollment or future contractual dues.
- Submit a formal withdrawal request as soon as possible.
- The review considers the program start, live sessions delivered, attunements or practicum delivered, protected materials opened, recordings or access released, facilitator work, payment-provider fees, and contractual balance.
- ELYSIANS may approve a transfer, access adjustment, credit, payment arrangement, partial refund, or cancellation when operationally and legally appropriate.
- Certificates and completion records may be withheld when requirements or contractual payments remain incomplete.
4. Digital content and protected access
Once substantial digital content, protected downloads, recordings, or lifetime access has been delivered, a change of mind does not automatically require a refund. This does not limit remedies for duplicate payment, failure to provide promised access, or materially defective or non-conforming delivery.
5. VIP Membership
An unpaid pending membership may be cancelled. After activation, a refund review considers whether benefits were used, whether the term has begun, payment-provider fees, duplicate or erroneous payment, and applicable consumer rights. Renewal is not automatic.
6. Payment-provider timing
Approved refunds may take additional time to appear depending on the payment method, bank, wallet, card network, or provider. ELYSIANS will not request your password, one-time PIN, or complete card details to process a refund.
7. Chargebacks and unresolved concerns
Contact ELYSIANS first so the transaction can be identified and reviewed. Unauthorized or fraudulent transactions may also be reported to the payment provider. Good-faith use of lawful consumer complaint processes is not prohibited.